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Suspicious charges on your credit card? Here’s what to do

While there are ways to reduce the risks of credit card fraud, anyone can become a victim. And fraudsters are always coming up with new tricks to scam people, especially online.
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In an interconnected world where digital transactions are the norm, credit cards have become indispensable.

However, with this convenience comes the lurking threat of credit card fraud, an ever-evolving risk that can strike anyone, regardless of cautionary measures.

If you suspect unauthorized credit card transactions or foresee potential risks, your immediate action should be to contact your bank promptly. But beyond that initial step, there are several essential measures to take:

Document and Report:

  • Start by documenting the incident and how you first noticed it. This record will be valuable when communicating with relevant authorities.
  • Contact your credit card issuer immediately to report the fraud. Keep track of the individuals you speak to and the timing of these conversations.
  • Preserve all documents you think might assist in a potential police investigation.

Engage Authorities:

  • Contact your local police service to formally file a complaint. Their involvement is crucial in addressing and potentially resolving the issue.
  • Reach out to Canada’s primary credit reporting agencies, Equifax and TransUnion. Ask them to place a fraud alert on your file and request free copies of your credit report to detect and report any incorrect information.

Utilize Resources:

  • Report the incident to the Canadian Anti-Fraud Centre. Their role as the central repository for fraud-related information aids law enforcement in combating such crimes.

Protect Yourself Further:

  • Enhance your personal security by selecting a complex PIN and refraining from sharing it with anyone.
  • Only use secure websites for online transactions, ensuring they have addresses beginning with "https" or display a padlock icon in the address bar.
  • Maintain up-to-date computer security measures, including firewalls, anti-virus, and anti-spyware systems. Never share credit card information via email.
  • Minimize risk by avoiding the use of public computers for banking or online shopping. If necessary, clear browsing history and cache upon finishing your session.

By following these steps and adhering to best practices in personal security, you can mitigate the risks associated with credit card fraud and protect yourself against potential financial harm.

For further insights and information on safeguarding against credit card fraud, visit canada.ca/money.